Privacy Policy

Suki Suite (“we”) operates salon software for Philippine shops. For client data that a salon enters, we act as a processor on that salon’s behalf — the salon is the controller. For owner and staff accounts, we are the controller.

What we collect

• Owners and staff: name, email, phone, salon details, TIN (for receipts), login credentials.
• Salon clients (as processor): name, phone, email, appointment history, service notes, birthday, package balances, loyalty points — as entered by the salon or by the client when booking online.
• Technical: IP address, device/browser info, error logs.

Why

To run the product (contract), bill subscriptions (contract), keep the app reliable (legitimate interest), and — only with consent — send marketing to salon owners. Client marketing messages require that client’s consent, stored per-client in the product.

Storage

Data is stored with cloud providers in Singapore (Supabase). We do not store card numbers or wallet passwords. Payment partners (PayMongo, Stripe) handle those when a salon turns payments on.

Retention

Salon data: life of the subscription + 30 days, then deleted or anonymized (export first). Receipt and ledger records: 10 years (BIR). Logs: 12 months.

Your rights (RA 10173)

Access, correction, deletion, objection, and data portability. Requests go through Support inside the app, or ask your salon if you are a client. Complaints may be filed with the National Privacy Commission (npc.gov.ph). We aim to respond within 15 days.

Security

TLS in transit, encryption at rest, role-based access, audit logs, and tenant isolation at the database. If a breach affects your data, we notify affected parties and the NPC within 72 hours.

Children

The Service is not intended for persons under 18.

This notice will be updated as we register with the NPC and as the product grows. We will post changes here.